Technical Communication Workshop (2-day Workshop)

On projects, miscommunication is often widespread--and costly. Conversations are misunderstood, presentations fall flat, important information goes unread, emails run amok--all are symptoms of the problem. Add to that the difficulty of cross-cultural communication between people of many native languages and very different experiences, and the challenge of communicating well is significant.

"Technical Communications" is a two-day workshop where participants undertake improvements in all four areas of communication--listening, speaking/presenting, writing, reading. Interactive, energizing, enjoyable, this class will make you a more effective writer, presenter, reader and listener!

Emotional Intelligence for IT Managers (2-day Workshop)

IT Managers face considerable challenges: Keep pace with technology change, ward off threats to data security, plan for disasters, oversee expensive projects, respond to emergencies, measure, comply, communicate and --oh yes, manage! Emotional Intelligence is the hard science of soft skills, and a proven means of improving our performance as a manager. Susan's 20+ years experience as a corporate IT manager, combined with her extensive research in Emotional Intelligence, ensures a class rich in relevance, loaded with stories, examples and proven techniques.

Note: This class goes beyond just theory. It's practical with tips an tools you can apply right away.

Emotional Intelligence for Project Managers

Successful Project Managers realize there's more to success than hitting cost, schedule and performance targets. They know there are other forces at work on projects, forces that can derail, overturn, sidetrack or otherwise wreak havoc on well-plannned, perfectly staffed projects.

What has this kind of power? Human nature.

Competition, misunderstanding, excitement, frustration, worry, insecurity --these are just a few of the forces of human nature exerting themselves on projects every day. How to navigate all that? Apply Emotional Intelligence.

Note: This class isn't just theory either! It's also practical, with techniques and tools you can apply right away.

Technical professionals say, "What? Me? Present materials? To a group?"

Engineering and high tech work depends on presentations to make progress on the work, yet many people have not been prepared for this aspect of professional life in any way!

This class is aimed at the unique considerations of presenting technical material. It's not your ordinary "101" business presentations class. This class is for engineers, with a focus on technical topics and material. Participants learn the techniques to apply to technical content, visuals (PowerPoints, handouts) and Q&A--guaranteed to improve your presentations.